Talk to us.
Our live chat team is here to help with product, payment, order, replacement, and general support questions.
Live chat support
Use our website chat for product questions, payment assistance, order support, replacement requests, COA inquiries, and general help.
Open the chat bubble at the bottom-right corner of any page to connect with our support team.
Common questions
What are peptides for research?
Peptides are short chains of amino acids studied extensively in scientific research to explore biological processes. All products sold by Vector Bio (PC) are strictly for laboratory and in-vitro research purposes only. They are not intended for human or animal consumption, and must only be handled by qualified researchers in a controlled environment.
Are your products tested for purity?
Yes. Every batch we sell is independently tested by ISO 17025 accredited third-party laboratories. A full Certificate of Analysis (COA) is available for every product, verifying purity greater than 99% before dispatch. No exceptions and no shortcuts.
How long does shipping take?
Orders are processed within 1–2 business days (excluding weekends and holidays). Standard delivery to Canada addresses takes 3–5 business days. You will receive a tracking number by email once your order has shipped. Shipping rates are calculated at checkout based on your destination and order size.
Do you ship internationally?
Currently we ship to addresses within Canada only. We are working to expand our coverage in future. For any shipping-related questions, please reach out to our team through the live chat support available on our website.
What is your replacement and return policy?
If your item arrives damaged, defective, incorrect, or missing, contact us through our website chat within 30 days of delivery. Please provide your order number, details of the issue, and clear photos if applicable. Once approved, we will send a replacement at no additional cost, and you will not need to return the original item. Except where required by law, we do not accept returns, exchanges, or refunds, and all sales are final.
Where can I find the Certificate of Analysis (COA)?
A Certificate of Analysis is available for every product we sell. You can find the COA link on each product page, or visit our COA page directly from the navigation. If you cannot locate the COA for your specific batch, please contact us through live chat and we will provide it right away.
How do I contact support?
Our team is available via live chat directly on our website. Click the chat icon at the bottom of any page to connect with us. We are available 7 days a week to assist with product questions, order updates, and research guidance.